Effective Date: 06-July-2026
Last Updated: 06-July-2026
This Privacy Policy explains the policy of https://www.panzipet.eu regarding the collection, use, disclosure, and protection of personal data that we collect when you access https://www.panzipet.eu (the “Service”). This Privacy Policy defines and describes your privacy rights and how you are protected under applicable privacy legislation.
By using our Service, you consent to the collection and use of your personal data in accordance with this Privacy Policy. Do not use our Service if you do not agree with the collection and use of your information as set out in this Privacy Policy.
WHAT INFORMATION DO WE COLLECT, FOR WHAT PURPOSES AND ON WHAT LEGAL BASIS.
The definitions of the legal bases used below are understood as follows:
* Legitimate Interest: the interest of the Company or of a third party, provided that your interests or fundamental rights and freedoms do not outweigh, and such use of your personal data is balanced against your rights and freedoms.
* Performance of a Contract: processing of your personal data where this is necessary for the performance of a contract to which you are a party or to take pre-contractual steps before such a contract is concluded.
* Legal Obligations: processing of your personal data where this is necessary to comply with a legal or regulatory obligation to which we are subject.
* Consent: your consent means any free, specific, informed and unambiguous expression of will by which you, through a statement or a clear confirmatory action, agree to the processing of your personal data. We may request your consent when we have no other legal basis for processing your data.
USAGE DATA.
What we collect: Information about how users interact with our website or application, including pages visited, time spent on pages, click paths and browser details.
Purpose: Analyzing user behavior, optimizing performance and improving user experience.
Retention Period: 365 days
Legal Basis: Consent
PERSONAL IDENTIFICATION DATA.
What we collect: Full name, Email address, Mobile phone number
Purpose: Management of user accounts, supporting secure access and providing personalized content.
Retention Period: 180 days
Legal Basis: Contractual Necessity
CONTACT INFORMATION.
What we collect: Residential address
Purpose: Ensuring correct service delivery and supporting account-related communications.
Retention Period: 180 days
Legal Basis: Contractual Necessity
PAYMENT AND FINANCIAL DATA.
What we collect: Transaction history
Purpose: Processing transactions securely and ensuring compliant financial management.
Retention Period: 365 days
Legal Basis: Contractual Necessity
HOW DO WE OBTAIN YOUR PERSONAL DATA.
WE COLLECT INFORMATION THAT YOU PROVIDE DIRECTLY TO US WHEN YOU:
* Complete forms
* Use our Services
* Correspond with us
REQUIREMENTS FOR PROVIDING PERSONAL DATA:
In certain cases, the provision of personal data is a legal or contractual obligation, or a requirement necessary to enter into a contract.
We do not transfer personal data to countries outside the European Economic Area (EEA).
RIGHTS OF DATA SUBJECTS.
YOU HAVE THE FOLLOWING RIGHTS REGARDING YOUR PERSONAL DATA:
* Right of Access: You can request a copy of the personal data we hold about you.
* Right to Rectification: You can ask us to correct inaccurate or incomplete information.
* Right to Erasure (Right to be Forgotten): Under certain conditions, you can request the deletion of your personal data.
* Right to Restrict Processing: You can request to restrict the processing of your personal data under specific circumstances.
* Right to Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transfer that data to another controller.
* Right to Object: In some cases, you may object to the processing of your personal data.
* Right to Information: You have the right to clear, transparent and understandable information about how we process your personal data.
WITHDRAWAL OF CONSENT:
In accordance with Article 13(2)(c) of the GDPR, you have the right to withdraw your consent for the processing of your personal data at any time. As a visitor to this website, you can easily adjust or withdraw your consent via the consent banner on the site. If you prefer, you can also contact the website operator via the contact details in this privacy policy. Please note: withdrawing your consent does not affect the lawfulness of processing that took place before the withdrawal.
To exercise these rights, you can contact us at info@panzipet.eu.
We exercise your rights after we have received your written request to exercise a right mentioned above and after we have confirmed the validity of your identity.
Your requests will be fulfilled within one month of the date of submission of the request that complies with our internal rules and the GDPR, or will be refused with reasons. This period may be extended by two months if the request concerns a large volume of personal data or multiple requests are being investigated simultaneously. We will inform you within one month of receipt of the request of any such extension, stating the reasons for the delay. A response will be provided to you in a form chosen by you as the requester.
We may refuse your request if the exceptions and/or limitations set out in the GDPR for exercising the rights of data subjects apply and/or if your request appears to be manifestly unfounded or excessive. If we refuse your request, we will provide you with our reasons for this refusal in writing.
RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY
You have the right to lodge a complaint with a competent supervisory authority if you believe that your personal data is being processed in a manner that violates your rights and legitimate interests under applicable law. You can file a complaint in accordance with the complaint procedures established by the Data Protection Authority of the Kingdom of Belgium and which you can find via this link: https://www.gegevensbeschermingsautoriteit.be/burger.
Please note that, although no technological system is completely secure, we must implement appropriate security measures to minimize the risks of unauthorized access to or improper use of your personal information.
SECURITY
Please note that, although no technological system is completely secure, we must implement appropriate security measures to minimize the risks of unauthorized access to or improper use of your personal information.
* We and our external service providers who may be involved in processing personal data on our behalf (for the purposes mentioned above) are contractually obligated to respect the confidentiality of personal data.
* We employ reasonable security practices and procedures to help protect the confidentiality and security of your information, including non-public personal information. We protect your information with reasonable physical, technical and administrative security measures, including limiting access to your information to employees who need that information.
CHANGES TO THIS POLICY
We review this Privacy Policy regularly and reserve the right to change it at any time in compliance with applicable laws and regulations. Any changes will take effect immediately upon publication on our Website.
Please refer to this Privacy Policy from time to time to stay informed of any changes.
CONTACT
If you have any questions, you can contact us using the following methods:
* Name: Panzi-Pet Benelux
* Address: Fabrieksstraat 92E, 3900 Pelt
* Email: info@panzipet.eu
* Website: https://www.panzipet.eu