1. Seller Identity
These terms and conditions apply to all offers, orders and agreements via the webshop of:
Panzi Pet Europe
(Legal entity: Panzi-Pet Benelux BV)
Fabrieksstraat 92E
3900 Pelt, Belgium
Enterprise Number: BE0666.786.017
Email: info@panzipet.eu
Phone: +32 11 91 96 24
Hereinafter referred to as: “the seller”
2. Scope
These terms and conditions apply to all agreements concluded between the seller and both consumers (B2C) and businesses (B2B). By placing an order, the customer explicitly agrees to these terms and conditions and undertakes to comply with them.
Deviations from these terms and conditions are only valid if they have been agreed upon in writing in advance between both parties.
3. Definitions
- Customer: any natural person or legal entity that places an order
- Products: all goods offered via the webshop or other sales channels
- Agreement: any sales agreement between customer and seller
- Consumer: customer acting for non-professional purposes
- Business: customer acting in the context of their professional activity
4. Offers and Prices
All prices are expressed in euros (€). For consumers, prices include VAT, while for businesses, prices may be displayed excluding VAT, unless otherwise stated. Any shipping costs are communicated separately during the ordering process.
For customers located in countries that use a different currency, such as the United Kingdom or Sweden, all transactions are always performed and invoiced in euros (€). Any conversions to other currencies displayed on the website or via external payment providers are purely indicative and may be subject to exchange rate fluctuations and additional fees from the payment provider or the customer’s bank.
The seller reserves the right to change prices and offers at any time. Obvious errors, such as typographical errors or incorrect price listings, are not binding and may result in order cancellation.
An agreement is only validly concluded after the seller has confirmed the order.
5. Ordering and Conclusion
The agreement between the customer and the seller is concluded at the moment the order is confirmed by the seller. For consumers, the agreement is only final after full payment has been received.
The seller reserves the right to refuse orders, request additional information, or attach specific conditions to the execution of the agreement, for example in case of doubt about the customer’s solvency.
Orders can only be cancelled free of charge as long as they have not yet been accepted or processed by the seller.
If an order has already been accepted or is being processed, cancellation can still be requested, but the seller reserves the right to charge a fee to cover the administrative and transaction costs incurred. This fee is 2% of the order amount, with a minimum of €2.50.
Once an order has been shipped, it can no longer be cancelled and only the right of withdrawal applies, insofar as the customer is a consumer and meets the conditions.
6. Payment
6.1 General
The customer may use the various payment methods offered by the seller, including iDEAL, Bancontact, credit card, PayPal and bank transfer. All payments are processed via secure payment providers.
6.2 Payment by Consumers (B2C)
For consumers, all orders must be paid in full in advance. Products will only be shipped after full payment has been received by the seller. It is not possible for consumers to order on account, unless this has been explicitly and in writing agreed upon.
6.3 Payment by Businesses (B2B)
For businesses, the first order must always be paid in full in advance. Products will only be shipped after full payment has been received by the seller.
From the second order onwards, a payment term may be allowed, subject to prior and explicit approval by the seller. In that case, invoices must be paid within the term stated on the invoice.
A business can only place new orders and have them processed if there are no overdue outstanding invoices. If a previous invoice was not paid within the specified term, it must be fully settled before new orders are accepted or executed.
Furthermore, a business may have a maximum of five outstanding invoices, with a total outstanding amount not exceeding €5,000. If either of these limits is exceeded, the seller reserves the right to refuse, suspend or only execute further orders after prior payment.
If payment is not made on the due date, the entire outstanding balance is immediately due and the seller reserves the right to suspend or refuse further deliveries until all outstanding amounts are fully paid.
6.4 Late Payment
If payment is not made on the due date, interest of 1% per month on the outstanding amount is due by law and without prior notice of default. In addition, a flat compensation of 10% of the invoice amount is due, with a minimum of 50 euros.
7. Retention of Title
All delivered products remain the property of the seller until full payment of the invoice has been received. As long as this payment has not taken place, the customer is not permitted to resell, pledge or transfer the goods in any other way to third parties.
8. Delivery
Orders are shipped after full payment has been received and provided the products are in stock. If an order is placed and paid on a working day before 15:00, it will generally be prepared for shipment on the same working day. Once the order has been processed and packed, it is transferred to the shipping service. In most cases, this transfer happens on the same working day, while pallet shipments are usually dispatched on the same or the next working day.
The stated delivery times are indicative and depend on the destination country. An overview of the estimated delivery times per country is available on the “shipping & returns” page on the seller’s website. Exceeding these terms cannot give rise to compensation.
The seller delivers within the European Union and, on request, also outside it. Any additional costs such as customs duties, import fees or other local costs are always borne by the customer.
The risk of loss or damage to the goods passes to the buyer at the moment of delivery. For consumers, this occurs upon physical receipt of the goods, while for businesses the risk passes upon transfer to the carrier.
If a consumer indicates that they have not received a shipment, the seller reserves the right to request a binding statement in which the customer confirms that the order was not received. This document must be completely and correctly filled in and signed and returned. In the absence of this, the delivery is deemed to have been executed correctly.
Any damage to the goods or non-receipt of a shipment must always be reported in writing to the seller within five working days after the expected delivery date. Late reporting forfeits any right to assistance or compensation.
The seller cannot be held liable for delays or problems caused by third parties, such as transport companies, nor for circumstances beyond its reasonable control.
9. Force Majeure
The seller is not liable for failure to or late performance of its obligations if this is the result of force majeure. Force majeure includes, among other things: strikes, transport problems, pandemics, natural disasters, supplier failures or other unforeseen circumstances beyond the seller’s control.
In such cases, the seller reserves the right to suspend the execution of the agreement or to terminate the agreement in whole or in part without any obligation to pay compensation.
10. Warranty and Conformity
Consumers have the right to the statutory warranty as provided for in European regulations. If an additional commercial warranty is offered, it is limited to what is explicitly stated with the product.
The warranty does not cover damage resulting from normal use, wear and tear, misuse or incorrect storage of the products.
11. Liability
The seller’s liability is in all cases limited to the amount of the purchase price of the product in question. The seller cannot be held liable for indirect damage, consequential damage, loss of profit or damage resulting from incorrect use of the products.
12. Right of Withdrawal (consumers only)
The consumer has the right to withdraw from the agreement within fourteen days after receipt of the goods without giving any reason.
To exercise this right, the consumer must notify the seller unambiguously, for example by email. The consumer can use a withdrawal form for this purpose, which can be obtained by simple request via email from the seller.
The products must be returned unused, in original condition and, if possible, in the original packaging.
The right of withdrawal is excluded for sealed goods that are not suitable to be returned for hygienic and health reasons and whose seal has been broken after delivery, including but not limited to food products and dog treats.
The costs of returning the goods are borne by the consumer. After receipt and inspection of the return shipment, the amount paid will be refunded within fourteen days.
Return Address:
Panzi Pet Europe
Fabrieksstraat 92E
3900 Pelt, Belgium
13. Returns and Refusal
The seller reserves the right to refuse return shipments if it appears that the products have been used, damaged or do not meet the required hygienic conditions.
14. Complaints
Complaints regarding delivered products must be reported within seven days after receipt via info@panzipet.eu. The seller endeavours to handle complaints within a period of fourteen days.
15. Intellectual Property
All content of the website, including texts, images and logos, is the property of Panzi Pet Europe and is protected by intellectual property rights. It is not permitted to use this content without prior written permission from the seller.
16. Privacy and Data Processing
The seller processes personal data in accordance with applicable GDPR legislation. The data is used exclusively for processing orders, customer service and, if permitted, marketing purposes.
The complete privacy policy is available at:
https://panzipet.eu/privacybeleid
17. Applicable Law and Competent Court
Belgian law applies to all agreements. In case of disputes, for consumers the courts of the consumer’s place of residence are competent. For businesses, only the courts of the district where the seller is located are competent.
18. Online Dispute Resolution
Consumers can make use of the European platform for online dispute resolution via:
https://ec.europa.eu/consumers/odr/
19. Severability
If any provision of these terms and conditions is declared invalid or unenforceable, the remaining provisions remain in full force.
20. Amendments
The seller reserves the right to amend these terms and conditions at any time. The version that applies is always the version that is in effect at the time of the order.
21. Contact
For questions regarding these terms and conditions, the customer can contact via:
info@panzipet.eu