Shipping costs & delivery times within Europe
We ship dog food, dog treats and accessories to all countries within the European Union, with no minimum order amount.
For orders from €50, you benefit from free shipping. For orders under €50, a shipping cost is charged depending on the destination country.
Below you will find an overview of shipping costs and estimated delivery times per country:
| Country | Shipping Costs < €50 | Delivery Time |
|---|---|---|
| Belgium | €3.99 | 1–2 business days |
| Netherlands | €3.99 | 1–2 business days |
| Luxembourg | €3.99 | 1–2 business days |
| Germany | €3.99 | 2–3 business days |
| France | €5.99 | 2–3 business days |
| Denmark | €5.99 | 2–3 business days |
| Austria | €5.99 | 2–3 business days |
| Czechia | €5.99 | 2–3 business days |
| Poland | €5.99 | 2–3 business days |
| Estonia | €5.99 | 3–5 business days |
| Spain | €5.99 | 3–5 business days |
| Italy | €5.99 | 3–5 business days |
| Portugal | €5.99 | 3–5 business days |
| Slovenia | €5.99 | 3–5 business days |
| Slovakia | €5.99 | 3–5 business days |
| Latvia | €7.99 | 3–5 business days |
| Sweden | €7.99 | 3–5 business days |
The stated delivery times are indicative and depend on the shipping service and destination.
We cannot be held responsible for delivery delays caused by carriers, third parties or circumstances beyond our control.
Exceptions to shipping costs
For certain postal codes, such as islands or remote areas, additional surcharges may apply. These costs are always passed on to the customer and will be clearly communicated, if applicable, during the order process.
Processing and shipping of your order
We aim to process orders placed and paid on a business day before 15:00 hours on the same day and hand them over to the shipping service, provided all products are in stock.
In most cases, your order will be shipped the same business day. For large orders or pallet shipments, this may be the same or next business day, depending on the available capacity of the shipping service.
Once your order is ready for shipment, you will automatically receive an email with track & trace information, so you can track your package at any time.
Shipping services
We work with professional logistics partners such as PostNL, DPD and DHL. Based on the volume and weight of your order, we select the most suitable carrier. It is not possible to select a shipping service yourself.
If you are absent during delivery, the package will be taken to the nearest pickup point if it cannot be safely left behind. You will be informed of this via the track & trace information.
Shipping outside Europe
Deliveries outside the European Union are possible on request. We recommend contacting us in advance for an accurate quote.
Please note that shipping outside the EU may incur additional costs such as customs duties, import fees and local taxes. These costs, as well as shipping costs, are always the responsibility of the customer.
Returns
You have the right to return your order within the statutory period, provided the conditions are met.
A return must be reported within 14 days of receipt of the order and then sent back within 14 days of the return request.
Return shipments are always at the customer’s expense. If you are unable to create a shipping label yourself, you can request one from us. The cost of the shipping label will then be deducted from the amount to be refunded.
Return conditions
To be eligible for a refund, products must:
- be in original condition
- be in the original packaging if possible
- not be damaged
- not be opened if it is food, treats or hygiene products
After receipt and inspection of the return, we will refund the purchase amount, including the standard delivery costs of the original order, within 14 days at the latest via the same payment method used to place the order. Products that do not meet these conditions may be refused and are not eligible for refund. The costs for the return shipment remain entirely the responsibility of the customer.
Undelivered or damaged shipments
If your order was not delivered or arrived damaged, you must notify us in writing within 5 business days of the intended delivery date.
When reporting an undelivered shipment, you may be asked to complete and sign a binding declaration. If this document is not properly completed and returned, the order is considered delivered.
Questions
Do you have questions about shipping or returns? Feel free to contact us at info@panzipet.eu — we are happy to help.