You can easily order through our webshop. Add your desired products to your shopping cart and follow the steps at checkout. On our ordering and payment page we provide more information about this.
You can easily order through our webshop. Add your desired products to your shopping cart and follow the steps at checkout. On our ordering and payment page we provide more information about this.
You can safely pay with iDEAL, Bancontact, Mastercard/Visa, PayPal, Klarna or via direct bank transfer.
During checkout you will have the option to enter a voucher. Once you enter a valid code and click “apply voucher”, the discount will be applied automatically.
After a successful payment you will automatically receive a confirmation email. Did you not receive it? Then check your spam folder or contact us.
Yes, you can as long as your order has not been processed or shipped yet. Contact us by phone or send us an email as soon as possible with the desired modification, and we will be happy to help.
No, there is no minimum order amount.
Our team is here for you! Feel free to contact us via phone, email or social media and we will help you as soon as possible.
We deliver to almost all of Europe, including: Belgium, Netherlands, Luxembourg, Germany, France, Denmark, Austria, Estonia, Latvia, Spain, Italy, Portugal, Sweden, Czech Republic, Poland, Slovenia, Slovakia,…
Orders placed before 15:00 are processed and shipped the same day. The delivery time depends on the region. For the Benelux region this is usually the next business day. For Germany, Austria, France, Denmark, Czech Republic and Poland the delivery time is 2 to 3 business days. For other countries the delivery time is 3 to 5 business days. During busy periods such as around Christmas, delivery times may increase.
Yes, you are very welcome to pick up your order at our store/warehouse.
As long as your order has not been shipped, we can adjust the delivery address. Please contact us as soon as possible for this.
Of course, this is unfortunate. Please contact us so we can start an investigation with the carrier to resolve this as soon as possible.
When you are not home, your package will be left in a safe place or delivered to your neighbours. If this is not possible, it will usually be delivered the next day at a nearby pickup point. You will automatically receive a message with all the details.
Yes, you can as long as the packaging is unopened and undamaged. More information can be found on the page: shipping and returns
Send us an email with your order number and the reason for return. We will then provide you with a return label so you can easily send the package back via a local pickup point of our shipping partner. The cost of the return label will be deducted from the amount to be refunded. You can also choose to purchase a shipping label yourself and send the product back to us.
After receiving your return, we will check the package and process any refund if necessary. This usually happens within a few business days with a maximum of 14 days.
Of course, that’s not what we intend. Please contact us and include some photos and your order number. We will immediately provide a suitable solution.
You can easily create an account during checkout or via the account icon in the top right of the website.
Go to ‘My account’ and then to ‘Orders’ to see an overview of your orders.
Click the account icon in the top right and go to ‘Account details’ to update your information.
Go to ‘My account’ → ‘Account details’ → ‘Change password’ to set a new password.
You can easily unsubscribe via the link at the bottom of each newsletter. As a new customer you will be automatically added to the mailing campaign.
We do everything we can to keep our products in stock at all times. If an item is temporarily out of stock, it is usually replenished within 1 to 2 weeks.
Yes, you can purchase gift cards for any amount of your choice.
Yes, you and your dog are very welcome in our showroom. Please check our website for opening hours and location.
You can easily see the availability in the webshop. You can add a product to your shopping cart to check if it is in stock.
Our warehouse is built with energy-efficient materials and we no longer use fossil fuels for heating. In addition, our fleet meets the strictest emission standards.
Yes, all our products are ethically produced and comply with applicable quality standards.
We strive to produce our products as sustainably as possible, among other things through local production and energy-efficient processes.
We reduce our ecological footprint by using recycled materials and continuously seeking more sustainable packaging solutions.